TERMS OF SERVICE

By commissioning Beta Raptor Creations, purchaser agrees to all terms.

This Terms of Service is a binding contract between buyer and seller. By making any payments to Beta Raptor Creations, you agree that you have read and agree to this contract. ("I" and "seller") Refers to Beta Raptor Creations.

General

1. ALLERGY WARNING: Dogs and a cat on premises! While I generally keep them out of commission work areas, I can not guarantee that projects will be free of cat hair or dander.
   
   
2. You must be 18 or over to commission. Photo ID may be requested. License numbers may be blocked out, but name, address and photo must all be visible and clear. This can include a driver's license or government issued ID. This information will be saved with your commission records and never shared with unauthorized parties.
   
   
3. I do post Work in Progress photos and final photos to social media. Please see below for projects that you’d like to keep private.
   
4. I do not take commissions for copyrighted characters and will not copy another artist's work.
   

Payment, changes, and refunds

1. USD Payment is accepted via Square invoices only. Paypal may be accepted only if seller offers. No account is required for you; just a payment card. Cash is accepted in person only, at specific events, and will come with a receipt.
   
   
2. Payment plans are accepted for commissions over $300 on a case by case basis.
   
   
   1. A 30% non refundable deposit is due immediately. This is used to purchase materials and will not be refunded in any way, unless seller cancels the sale.
      
      
   2. weekly, biweekly, or monthly payments available. Minimum payment is a total of $200 per month.
      
      
   3. Monthly bills go out on the 1st of each month and are due on the last day of the month. Weekly invoices go out on Sunday and are due Friday. Specific due dates can be discussed.
      
      
   4. Your commission will be worked on as long as payments are being made on-time. Generally payment is completed before work begins.
      
      
   5. Commission will not be shipped until full payment is received.
      
3. Changes may not be made on completed pieces. Minor changes can be requested on parts that have not been started yet, and may result in an extra fee and time. They are subject to approval.
   
   
   1. All parts will receive customer approval throughout the process, and this is the only time when minor changes are free of cost.
      

1. Once an item is over 70% completed, it is no longer eligible for a refund.
   
   
   1. Exchanges, replacements, and repairs can be discussed.
      
   2. Non-customized items, such as blanks, that I can resell without alteration, are eligible for exchanges within 1 week of receipt. Only one exchange is permitted.
      
   3. I will help the buyer advertise if they wish to resell a product upon receipt.
      
2. Refunds are only available for installments, not for deposits. They will only be refunded in the form they were given.
   
   
   1. Refund amount is calculated based on the amount of work that has been completed. Once it reaches 70% complete, it is no longer eligible for a refund.
      
   2. Refunds can be provided as partial refund or installments.
      
   3. A refunded project will be kept, altered, and sold, regardless of refund amount.
      
   4. Refunds are processed in a variable amount of time.
      
      
      1. <$200 about a month
         
      2. $200-500 about 4 months
         
         
      3. $500+ will take 5 months and up
         
         **Chargebacks and disputes may not be initiated without first making a reasonable attempt to contact us and sufficient time to receive an answer. Filing a chargeback without notice will permanently blacklist the client from any future custom work by Beta Raptor Creations and associates, and is considered a breach of contract. By filing a chargeback, the purchaser also agrees that they are cancelling the commission and no further negotiation will be possible.**
         
         Please be aware that when extensive delays arise, the cancellation terms can be individually discussed. No client will be locked into a sale if there are extensive delays due to emergencies or unexpected life events on the side of Beta Raptor Creations.
         
         

Deadlines, Queue, and hours

1. Projects will be completed in the order they were received, with a few exceptions.
   
   
   1. Fully paid projects get priority over payment plans that are less than 50% paid when ordering my queue.
      
   2. Multiple projects may be worked on at the same time
      
2. Work order also depends on my work hours. See Communication and Hours.
   
3. I only accept deadlines if my workload allows it. I rarely accept a deadline close to a convention or heavy period without ample notice.
   
4. Rush projects and deadlines are subject to fees:
   
   1. Within 1 month: 80% of total price
      
   2. Within 2 months: 65% of total price
      
   3. More than 3 months: 30-40% of total price
      

Warranty and Repairs

1. Warranty is voided if unauthorized modifications are made to the suit, if suit is purposefully damaged, or damaged via mishandling/unusually rough use. These are pieces of art and should be treated as such.
   
2. There is a 6 month warranty on all products, which covers artist error.
   
   
   1. Accidental Damage caused by the customer can be repaired at a 30% discount during the warranty period
      
   2. During the warranty period the buyer pays for shipping to Beta Raptor Creations, and Beta Raptor Creations will pay for return shipping to the buyer.
      
      
3. Non warranty repairs can be done on anything I’ve made, at any time, and the buyer is responsible for shipping both ways. Cost is dependent on repair.
   
   

Contact, Communication and Hours

1. My work hours are 10am-6pm Eastern Time, Monday through Friday.
   
2. Outside of unusual workloads (such as con preparations or rush orders), I work on Etsy orders Monday and Tuesday, and Commissions Thursday and Friday. Wednesday is variable depending on workload.
   
   1. Evenings and weekends are my personal time, and may include my own personal projects among other things.
      
3. While I may answer messages outside of those hours, you can expect the fastest response during work hours. Email, Twitter and instagram are the fastest ways to reach me for general comments. Email must be used for commission and professional conversation.
   
   
4. Contact:
   
   see the "contact" page of BetaRaptorCreations.com for the most up to date contact information.
   

Shipping and Damage

1. I use USPS priority mail to ship all packages, with tracking and insurance. I may include a signature requirement for delivery at my discretion. I am happy to add signature confirmation by request, and the client can request a Hold at Post Office via USPS website if they would like.
   
   
2. I will ONLY ship to your confirmed PayPal address, the address matching your photo ID, or square address. Please make sure the correct address is provided.
   
   
3. All masks and parts are inspected for deformities or damage before shipping and given a small stress test. Once the package is shipped, it is USPS responsibility to deliver it safely. All packages are insured, USPS priority mail, and if any damage occurs during shipping I will work with The buyer to repair or replace parts. No parts will be replaced until I receive back the damaged parts. Repairs will be discussed on a case-by-case basis.
   
   1. To be eligible for free repairs, you must take photos of the box, and photos of the Damage. Do not ship it back until agreed. I will be filing a claim with USPS and action may be required on the client's part/local post office.
      
      
   2. Once USPS Damage claim is processed, I will make repairs for free, and will pay one of the shipping ways.
      
4. Customs/international
   
   1. All international packages will be marked as merchandise, and all import fees are the buyer’s responsibility. Please be aware of your country's import rules.
      
      
   2. Items will be described accurately, and with words chosen to clear customs quickly. For example, instead of saying “fur tiger head,” I might label it “faux mascot costume mask.”
      
5. Abandoned work
   
   1. If a buyer does not respond for 180 calendar days, without prior notice that they will be unresponsive, their commission and all payments will be considered abandoned. The commission will be altered and sold, and all existing payments forfeited. Multiple attempts will be made to reach the customer and a final notice will be sent.
      
      

Selling my work
You are more than welcome to sell anything purchased from me! You do not need permission, and I will not limit the amount of money you may earn. I do require that you tag me and link back to me on the sales posts. If you are unsure if I am on a certain social media or art website, ask me and I'll let you know! Otherwise you can tag back to my Instagram, Twitter, or Furaffinity.

HOWEVER. You may not, under any circumstance, copy my work. This includes making molds, replicating fabric patterns, and duplicating my work in any way.

You may complete my blanks and sell them, you can sell any parts that you received from me, but you may not duplicate them.




Measurements
Measurements in inches are required at the time of payment, and a duct tape dummy is required for bodysuits before work can be started. Beta Raptor Creations will provide client with all measurements and Duct Tape Dummy instructions required for their project. Some Required measurements are as follows:


Head:
-circumference of head above the eyebrows, widest point
-length of head from center of eye to bottom of chin
-length of head from top of head to bottom of chin

Hands:
-width of palm above the thumb
-height of palm from wrist to base of fingerz
-length of longest finger
-length of shortest finger
-length of thumb
OR a hand tracing in the mail


Tail:
-inseam length
-height of entire body